Unit Knowledge Guide-ICTSAS420 Provide first-level remote help-desk support SIT Lifetime Updates*

Lifetime Updates*

Units of competency MSFGN3002 Estimate and cost job MSFFT4009 Match furnishing style and materials to customer requirements MSFFM3005 Fabricate custom furniture MSFFT4001 Coordinate on-site installation of furnishing products MSFFM3006 Install furnishing products MSFFM3011 Measure and draw site layout for manufactured furniture products If you require RPL Kits with comprehensive benchmarking

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR032 Diagnose and repair automotive electrical systems AURETR010 Repair wiring harnesses and looms AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR024 Diagnose and repair compression ignition engine management systems AURETR009 Install vehicle lighting and wiring systems AURETR006 Solder electrical wiring and circuits AURETR011 Install basic ancillary electrical systems and components AURETR016 Read and apply vehicle wiring schematics and drawings AURETR043 Diagnose and repair electronic body management systems AURETR028 Diagnose and repair instruments and warning systems If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-ICTSAS420 Provide first-level remote help-desk support SIT Lifetime Updates*Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner